Privacy Policy

Digital Box is a digital agency headquartered in Amman, Jordan, providing web development, mobile app development, and digital marketing services. For the purposes of applicable data protection law, Digital Box is the data controller responsible for the personal information described in this policy.

Contact us anytime at info@digitalboxit.com or +962 78 788 5222.

We collect information in the following ways:

• Information you submit directly: when you fill out a contact form, request a free consultation, subscribe to our newsletter, or otherwise contact us, we collect the details you provide — typically your name, email address, phone number, company name, project details, and the page or campaign that led you to us.
• Information collected automatically: when you browse the Site, our servers and hosting provider automatically log standard technical data such as your IP address, browser type, device type, referring page, and the pages you visit. We use cookies and similar technologies to support this — see our Cookie Policy for details.
• Information from consultation bookings: if you book a free consultation, we collect the date, time, and subject matter you select in addition to your contact details, so we can prepare for and confirm the meeting.

We do not knowingly collect sensitive personal information (such as health, financial account, or government ID data) through the Site, and we ask that you not include such information in any form submission.

We use the information we collect to:

• Respond to your inquiries and provide the information, quote, or consultation you requested
• Deliver the services you engage us for
• Send you our newsletter, if you subscribed, and other communications you have agreed to receive
• Understand which pages and campaigns generate inquiries, so we can improve the Site and our marketing
• Maintain the security, integrity, and proper functioning of the Site
• Comply with our legal obligations and enforce our Terms of Service

If you are located in the European Economic Area or the United Kingdom, we rely on the following legal bases under the General Data Protection Regulation (GDPR) to process your personal information:

• Consent — for example, when you subscribe to our newsletter or submit an optional form
• Performance of a contract — to respond to your inquiry or deliver services you have requested
• Legitimate interests — to operate, secure, and improve the Site and understand how visitors use it, provided this does not override your fundamental rights
• Legal obligation — where processing is required to comply with the law

You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

We do not sell your personal information, and we do not share it with third parties for their own independent marketing purposes. We may share information with:

• Service providers who help us operate the Site and our business, such as hosting providers, email delivery platforms, and scheduling tools — bound by contractual obligations to protect your data and use it only for the services they provide us
• Google, via Google Tag Manager, but only if you consent to analytics cookies — used solely to understand how visitors use the Site
• Professional advisors, such as our accountants or lawyers, where necessary
• Authorities or other parties, where required by law, to protect our legal rights, or to protect the safety of Digital Box, our clients, or the public
• A successor entity, in the event of a merger, acquisition, or sale of assets, subject to the same protections described in this policy

The Site uses a small set of strictly necessary cookies (a session cookie and a security/CSRF cookie) that run regardless of your choices, plus optional analytics cookies via Google Tag Manager that only load if you consent to them through the cookie banner. Full details, including exactly which cookies we use and how to manage or withdraw your consent, are available in our Cookie Policy.

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including to respond to your inquiry, provide services, comply with legal, accounting, or reporting obligations, and resolve disputes. Contact form and newsletter data is generally retained for up to 3 years from your last interaction with us, unless you ask us to delete it sooner or a longer period is required by law.

Digital Box is based in Jordan, and the service providers we use may process data in other countries, including the United States and countries within the European Economic Area. Where we transfer personal information from the EEA, UK, or Switzerland to a country that has not been deemed to provide an adequate level of protection, we rely on appropriate safeguards, such as Standard Contractual Clauses, and take reasonable steps to ensure your information receives an equivalent level of protection.

If data protection law such as the GDPR applies to you, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request erasure of your personal information
• Restrict or object to our processing of your information
• Receive a copy of your information in a portable format
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with your local data protection supervisory authority

To exercise any of these rights, contact us at info@digitalboxit.com. We will respond within the timeframe required by applicable law.

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), gives you the right to:

• Know what personal information we have collected, used, and disclosed about you
• Delete personal information we hold about you, subject to certain exceptions
• Correct inaccurate personal information
• Opt out of the "sale" or "sharing" of personal information — Digital Box does not sell or share personal information as those terms are defined by the CCPA
• Limit the use of sensitive personal information — Digital Box does not use or disclose sensitive personal information for purposes requiring this right
• Not be discriminated against for exercising any of these rights

To exercise these rights, contact us at info@digitalboxit.com. We may need to verify your identity before processing your request. Residents of other U.S. states with comparable privacy laws may have similar rights, which we will honor on request.

The Site is intended for businesses and professional visitors and is not directed at children. We do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with personal information, please contact us so we can delete it.

We use reasonable technical and organizational measures — including encrypted connections (HTTPS), access controls, and secure hosting — designed to protect your personal information from unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

The Site may contain links to third-party websites, such as our social media profiles. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies before providing any information.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated effective date. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Digital Box

Amman, Jordan

Email: info@digitalboxit.com

Phone: +962 78 788 5222